Loading...
Loading...
15-day exchange policy for your peace of mind
Exchange window from delivery
Contact support before returning
Hassle-free exchange process
Simple 4-step return process
Email paymentdesk@thesolitario.com with order number and reason for return
Wait for pre-approval before sending any items back to us
Include original product, invoice, certificates, ID proof, and warranty card
Approved returns processed within 5-7 business days after inspection
We offer exchanges on eligible jewellery items within 15 days of delivery:
Required Documentation:
General Policy: Cash refunds are not typically offered
Exceptional cases considered at company's sole discretion
Shipping, handling, and certification charges non-refundable
All requests require pre-approval by customer support
Contact: paymentdesk@thesolitario.com with order number and reason